We will communicate with you by telephone prior to your appointment to ask some screening questions and to identify what your treatment needs are. To comply with the new regulations, patients will not be able to enter the practice upon arrival.

Instead you will need to wait outside the practice or in your car if you parked in the practice car park.

When the dentist is ready for you a member of the reception team will telephone you asking you to enter the practice through the main door at the reception. Upon entering the practice you will see a yellow floor “please stand here” marker, this is where your temperature will be taken by a member of the dental team.
If your temperature is 37.8 degrees or higher you will be asked to return home immediately and follow the government COVID-19 self-isolation guidance.

If your temperature is below 37.8 degrees you will be asked to use the contactless hand sanitiser and clean your hand. Reception will process any payment as appropriate if you have not already paid for your appointment in advance during the pre-screening telephone call. You will not be able to go back to the reception after you have seen the dentist or the hygienist.

All patients will be requested to put on shoe covers and wash their hands and directed to the nearest hand washing facility. You will also be given an anti-viral mouth rinse to use while you are there.

A member of the dental team will provide you with a disposable apron for you to wear and you will then be taken into the surgery where you will be greeted by your dentist and dental nurse who will be donned in their personal protective equipment. You will not be able to sit down in the waiting room. Please note that there will be minimal conversation. The team members are using very tight fitting special respirators or masks which make it very difficult to have a normal conversation.

Upon completion of your appointment, you will be requested to remove your personal protective equipment and place it in a clinical waste bag for appropriate disposal and to use a hand sanitiser again. Patients will be directed to the main reception to leave the practice. All payments should have preferably been made prior to your visit by using our online payment facility or by card payment over the phone. Any future appointments will need to be made by calling the practice number at a later stage.

We will do our best to allow greater time between patients to reduce outside waiting times for you.

How you can help:

• With the exception of children and patients with carers, patients must come alone and unaccompanied
• A distance of at least 2 metres must be observed
• Payment should be made in advance by card where possible
• Not trying to shake staff members hands
• If you show symptoms following appointment booking, you should contact the practice by phone
• Please do not arrive early to the practice. As we are not able to give entry into the practice until your clinician is ready to see you.
• Please do not attend the practice to arrange an appointment. Please call the practice on 0207 229 9102 or by emailing info@nottinghilldentalclinic.com

We look forward to welcoming all our patients back into the practice. We apologise for any inconvenience our new routines may cause you. They are in place for keeping us all safe and to comply with national guidelines. We hope to be able to revert back to usual practice routines hopefully in a not too distant future.

Stay safe and well.

Kind regards,